REFUND AND RETURN POLICY

By placing an order on our website, you acknowledge that you have read, understood, and agreed to the following policies.

Returns

We accept returns for products shipped by us under the following circumstances:

• The item received is defective, damaged, or incorrect due to an error on our part.
• The customer must provide proof of purchase, such as an order confirmation or receipt.
• The customer may be required to provide photos or videos of the item for verification before a return is authorized.

All returns must be approved by our customer support team before being sent back.

Customers are responsible for all return shipping costs, unless otherwise required by applicable law.

Return Conditions

To be eligible for a refund, the item must be returned in its original condition, including all accessories, packaging, manuals, and components.

No refund or replacement will be issued unless the item is returned to our designated return address and successfully received by our warehouse.

All returned items are subject to inspection upon receipt. Refunds will only be issued after our inspection confirms that the returned item matches the reported issue and has not been damaged through misuse, modification, or improper handling.

If the returned item does not meet these conditions, the refund request may be rejected or partially approved at our sole discretion.

Refunds

Our refund policy is valid for 15 days from the delivery date. Requests submitted after this period may not be accepted.

No refund will be processed before the returned item is received and inspected by our warehouse.

Once we receive and inspect the returned item, we will notify you by email regarding the approval or rejection of your refund request.

If approved, the refund will be issued to the original payment method. Please allow up to 5 business days for the refund to appear, depending on your payment provider.

Damaged or Defective Items

If you believe your item is damaged or defective, please contact us immediately and provide supporting photos or videos.

We reserve the right to require the item to be returned for inspection before approving any refund or replacement request.

Returning the item is a mandatory condition for processing refunds related to damaged, defective, or incorrect items.

Order Cancellation

Orders may be canceled within 6 hours of purchase on the same day.

A management, processing, and transaction fee equal to 5% of the total order value will apply to canceled orders.

A full refund is only available when switching to a replacement order.

If a new order is placed, our system may automatically cancel the previous order and issue a full refund.

For any questions regarding returns or refunds, please contact us at: contact@delaspro.com